Telstra fibre cut caused by lightning strike

There are Telstra issues with the Triple Zero emergency line
There are Telstra issues with the Triple Zero emergency line. News Triple Zero calls affected by Telstra network issue

04 May, 2018

NSW police confirmed that the Triple Zero service was also affected by the outage, advising NSW residents to ring the Police Assistant Line on 131 444 for all emergencies.

They said they are working to restore services as soon as possible, but WA is now still experiencing some interruptions.

A lightning strike in rural Australia has been blamed for cutting a cable that caused a major emergency services number outage in every state. "The police have been able to rapidly ensure we have enough staff to handle those calls, and divert and dispatch calls for assistance to all the agencies".

In Victoria, customers needing to reach the emergency services are advised to "keep trying" 000.

"Despite some problems we experienced with the triple-zero ... the service is still operating", Mr Walton said.

Telstra has confirmed that it is now undertaking fibre repairs near Orange, New South Wales, to bring Triple Zero emergency services back up. "Current impact mostly in NSW and some interruptions in VIC, SA and WA", Telstra said in the post.

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Queensland and South Australian emergency services reported calls were coming through to their services without any issue.

The fire causing the damage is believed to have been started by a lightning strike.

The telco blamed technical changes ahead of upgrades to mobile traffic control equipment in the telco's Exhibition Street exchange in Melbourne for the outage.

She said the emergency call service was provided by Telstra under contract to the federal government.

Earlier this week Telstra suffered problems with its 4G voice services.

It's still not yet known when the service will be fully restored with St John Ambulance WA confirming its calls have been affected by the damage over east.

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