Samsung now offerings in-person service for Galaxy phones in the US

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15 March, 2018

And just in case you are thinking that you might be getting subpar replacement parts for your device, Samsung reassures customers that genuine parts and tools are used to complete repairs, and all technicians are Samsung-certified.

Cracked your Galaxy S9 display, or broken the headphone jack on your Galaxy Note 8? Apparently, more than 300 uBreakiFix locations across the country will open their gates starting March 15 to all Samsung customers who own Galaxy devices. The locations will handle both in- and out-of-warranty repairs.

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Samsung is certainly trying to maintain the same pace at which Apple provides its after-sales service but the California-based giant is far ahead of other companies in terms of phone maintenance and service availability. And don't despair right away if there's no outlet near you on day one: roughly 200 more uBreakiFix locations should offer Samsung-authorized fixes by early 2019. Most repairs will be done within two hours or less, Samsung says. While the engadget article states budget Samsung phones are out of luck, clicking the "Start your repair" button on the uBreakiFix website, shows phones like the S4, and even the j3 and j7 listed. Oh, and it sounds like Apple may have something to worry about in the long run, as almost 200 more Samsung Care authorized uBreakiFix service locations are to be added to the newly launched network "by early 2019". For the moment, it seems uBreakiFix and Samsung Care will be focusing more on fixing faulty phones than demonstrating value-add features, however. Samsung is far and away the most popular manufacturer of Android phones in the USA, but, like the rest of its peers, it hasn't offered the kind of extensive support provided by Apple and its myriad "Genius Bars" across the country.


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