Air Canada computer issues causing congestion at some airports

Travelers wait in line at the Montréal–Pierre Elliott Trudeau International Airport
Monday afternoon after an Air Canada system outage caused major delays
Air Canada computer glitch causing long lines across Canadian airports
Author

14 March, 2018

The company said that while the issues have been resolved there will be delays and some cancellations due to the outage and for customers to check www.aircanada.com prior to going to the airport.

It is not yet clear what caused the outage.

"Today's computer issues have had a wide impact on our customers and we apologize for any inconvenience", Benjamin Smith, President, Passenger Airlines at Air Canada, said in the statement. "Thank you for your patience".

Tweets from several Air Canada hubs, including Toronto Pearson and Vancouver International airports, called the issue a "worldwide" outage.

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Those at the Regina Airport who are either leaving or flying out on an Air Canada flight may want to check on the status of their flight.

Flights are timed to connect conveniently with Air Canada´s extensive domestic schedule, provides for Aeroplan accumulation and redemption, Star Alliance reciprocal benefits, and for eligible customers, priority check-in, Maple Leaf Lounge access at Canadian airports, priority boarding and other benefits.

A third and-as of 5 p.m. Monday-final tweet on the issue sent at 2:38 p.m. reported that "operations were returning to normal".


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