Amazon Key Allows Couriers Into Customers' Homes and People Are Confused

Cloud Cam streaming on an Echo Show    
   Amazon
Cloud Cam streaming on an Echo Show Amazon
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28 October, 2017

Amazon unveiled a new service today that will let its couriers deliver boxes inside your home when you're not around.

Amazon has launched a new service that lets delivery people into your home. The locks - provided by Yale - are available in a variety of finishes to compliment most doors.

Prime members can purchase the "Amazon Key In-Home Kit" for $250. Check out some reactions from Twitter users about Amazon Key. If the courier information and the barcode on your package match, the Cloud Cam starts recording and the courier unlocks the door with an app. Customers then get a notification accompanied with short video footage of the Amazon courier in your house.

Here's how it works: First, customers will need to purchase special equipment before they can enroll in the service, including a compatible smart lock, security camera, and the Key app (Amazon is now selling $250 bundles).

This system is another way Amazon is making it easier for customers to receive packages quickly and securely.

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Do people know about this, do they want this? Inkpad document contents can also be collected when full telemetry is enabled. On installation the telemetry level is set to full by default and the user is asked to accept the offered settings.

The startup cost to use the otherwise free in-home delivery system may dissuade some users.

Others worry about letting a stranger inside their home and hackers. $249 is a reasonable price for a 1080p smart home security camera with night vision and the accompanying smart lock (which includes a keypad and traditional keyhole).

Amazon Key will launch on November 8 in 37 cities around the United States and works with Same-Day, One-Day, Two-Day, and Standard Shipping orders.

If no one answers, the delivery person swipes a button in the app that sends a message up to the cloud, which sends a message down to the customer's Amazon-enabled smart lock. Amazon emphasizes that its workers are not allowed to enter a home.


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